1. About these terms
These Terms of Service govern Eternal Cultivation and its related game services, provided by Lone Traveller Games, the German sole proprietorship identified in our Legal Notice ("we", "us"). Contact: [email protected].
These terms form part of your agreement only where they are made available before the agreement is concluded and validly accepted. Publishing this page does not retrospectively change an existing agreement. Individual purchase descriptions and individually agreed terms take priority where they conflict with these terms. Mandatory consumer rights always remain unaffected.
2. Eligibility and your account
You must be at least 13 and meet any higher applicable legal minimum age. If you are not legally able to enter this agreement yourself, your parent or legal guardian must authorize your use and any purchases as required by law. A store age rating is not a substitute for that authorization.
Use accurate account information and protect your sign-in credentials. Do not sell, buy, share or transfer accounts, or let another person use your account to evade restrictions. Tell us promptly if you suspect unauthorized access. You are responsible for your own conduct and for activity you authorize; you are not automatically liable for unauthorized activity that is not your fault.
3. Permission to play
For the duration of your agreement, we grant you a personal, limited, non-exclusive, non-transferable licence to use the game for private entertainment in accordance with these terms. The game, artwork, code, music, branding and other protected materials remain the property of their respective rights holders.
You may not redistribute, commercially exploit or modify the game, operate unauthorized servers, or bypass its security and access controls. Reverse engineering is prohibited except to the extent permitted by mandatory law. Ordinary gameplay videos, streams and screenshots, including monetized ones, are permitted if you do not imply official endorsement or disclose another person's private information; third-party rights remain applicable.
4. Fair play and community rules
Keep play fair and interactions lawful. In particular, do not:
- Use cheats, bots, macros or external automation to gain an unfair advantage; modify the client, manipulate network traffic or falsify game or purchase data.
- Exploit bugs, duplicate resources, manipulate rankings or markets through abuse, evade bans, or knowingly receive and distribute resources obtained through such conduct.
- Sell or exchange accounts, currency, items or progression for money or value outside the game's authorized systems. Normal trading through the game's intended trading features is allowed.
- Harass, threaten, discriminate, scam, impersonate others, publish private information, or post illegal, sexually exploitative, infringing or malicious content.
- Spam, disrupt the service, overload its infrastructure or access accounts and data without authorization.
Report vulnerabilities privately to our contact email. Do not exploit them against other players or access their data to demonstrate a report.
5. Purchases and virtual items
The game may offer optional purchases. The price, contents, duration and any recurring payment obligation must be shown before you confirm a purchase. A subscription exists only if expressly offered and accepted as such. Store billing and payment terms also apply to purchases made through that store.
Virtual currency, items and other game benefits are licensed digital content for use within Eternal Cultivation, not money, investments or property outside the game. They have no cash redemption value and may be transferred only through features we expressly provide. This does not limit your contractual rights to purchased content or any legal refund entitlement.
Purchases do not guarantee a particular ranking, future advantage, unchanged game balance or indefinite service. Any expressly promised benefit or duration remains binding. For a successfully refunded or reversed payment, we may remove the corresponding purchased benefit and traceable unspent proceeds to prevent double recovery. A genuine refund request or exercise of a legal right is not itself misconduct.
6. Refunds and withdrawal
Except where required by law or the applicable store policy, we do not offer discretionary refunds for a change of mind or used virtual items. Your statutory rights concerning non-supply, defects, price reduction, termination and refunds remain unaffected. For Google Play purchases, you can use Google Play's refund process or contact us with your order reference. You do not have to pursue the store first to exercise a claim against us.
Withdrawal information for EEA consumers
Where a statutory right of withdrawal applies to your distance contract with us, you may withdraw within 14 days of the conclusion of the contract without giving a reason. To withdraw, send a clear statement to Lone Traveller Games at [email protected] or the postal address in our Legal Notice. Sending your notice before the deadline is sufficient.
If you validly withdraw, we will reimburse all payments received for that contract, including any applicable standard delivery costs, without undue delay and within 14 days of receiving your notice. We use the original payment method unless expressly agreed otherwise, without reimbursement fees. If you expressly requested that a service start during the withdrawal period, any legally payable proportionate amount for service already supplied is governed by applicable law.
For paid digital content not supplied on a physical medium, the withdrawal right expires on commencement of supply only if you expressly consented to early supply, acknowledged that this ends your withdrawal right, and received the legally required contract confirmation. These terms alone do not provide that consent or acknowledgement. For paid services, expiry requires full performance and the legally required prior consent and acknowledgement. Other mandatory rights, including those available outside the EEA, remain unaffected.
Optional model withdrawal form
Send to Lone Traveller Games using the email or postal address above. You may use this wording, but it is not compulsory:
I/We hereby withdraw from the contract concluded by me/us for the supply of the following goods / provision of the following service:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only for a paper notice:
Date:
Delete as appropriate.
7. Updates, balance and availability
We may update the game for security, legal compliance, technical compatibility, bug fixes, prevention of abuse, fair balance, or development of its gameplay and features. These are the reasons for changes beyond those needed to maintain conformity. Such changes will be made without an additional charge for the change itself, and we will explain them clearly.
Where a change negatively affects access or use beyond a minor extent, we will give reasonable advance notice on a durable medium, such as email, explaining the change, its timing and your legal rights. Where § 327r BGB applies, you may terminate free of charge within 30 days of receiving that notice or the change taking effect, whichever is later, unless access to the unchanged, conforming service is maintained without extra cost. Statutory remedies and required updates remain unaffected.
Online features require compatible devices, supported software and an internet connection. Maintenance, security incidents and network or third-party outages may cause interruptions; uninterrupted availability is not promised. We remain responsible for our own contractual obligations. We do not promise a particular future feature, release date or permanent operation unless expressly agreed.
8. Progress and error correction
We may correct demonstrably erroneous game state, duplicated or improperly obtained resources, invalid transactions and rankings affected by bugs or abuse. Corrections must be limited to what is reasonably necessary to restore valid state and fair play; a purchase alone does not protect an exploit-derived advantage.
Ordinary progression and legitimately purchased benefits will not be arbitrarily confiscated. When a correction affects a legitimate purchase, your contractual entitlements and statutory remedies remain available. We cannot guarantee restoration of every locally lost save, but this does not exclude liability or legal remedies for a loss for which we are responsible.
9. Player content
You retain any rights you hold in your messages, names, Sect descriptions and other submitted content. You grant us a non-exclusive, worldwide, royalty-free licence only to host, store, reproduce, display and technically adapt that content as necessary to operate, secure and moderate the game. This is not a licence to use your content for unrelated advertising.
Submit only content you are entitled to share. We may restrict or remove content that violates these terms or the law. The licence ends when the content is deleted, except for copies temporarily retained in backups or as lawfully needed for security, evidence or legal obligations. Personal data is handled under our Privacy Policy.
10. Restrictions, suspension and bans
For a breach of these terms, we may remove offending content, reverse abuse-derived gains, restrict features, suspend access or terminate the affected account. Measures must be proportionate to the severity, repetition and impact of the breach. A warning and opportunity to remedy will be given where appropriate; serious abuse, fraud, immediate security risks or legal requirements may justify immediate action.
Where reasonably necessary to prevent evasion, a restriction may cover characters and game accounts linked to the same sign-in identity; it does not give us control over your external Google or Epic account. We may temporarily restrict access while investigating a substantiated security or abuse concern.
We will explain the reason and available review route unless disclosure is legally prohibited or would compromise security or the investigation. You may request a review at [email protected] with your player identifier and relevant details. Suspension does not automatically cancel a separate store subscription. Any refund or other remedy required by law remains available.
11. Ending use and service closure
You may stop playing at any time and request account deletion through our account-deletion page. Manage any store subscription separately through the store. After deletion, account access and associated progression may no longer be recoverable; legally required retention and your existing legal claims remain unaffected.
We may end an indefinite free service or close the game with at least 30 days' advance notice, or longer where required by law or an agreed paid entitlement. Termination for a serious reason remains possible under applicable law. We will honor paid commitments or provide the remedies required by law for undelivered paid content, unused prepaid periods and other affected entitlements. Closure or termination does not by itself remove a legal refund claim.
12. Liability
We are liable without limitation for intent and gross negligence, negligent injury to life, body or health, fraudulent concealment, an expressly assumed guarantee, and liability that cannot lawfully be limited, including under product-liability law.
For other damage caused by ordinary negligence, we are liable only for breach of an essential contractual obligation whose performance is necessary for proper execution of the agreement and on which you may ordinarily rely. In that case, liability is limited to the foreseeable damage typical for the agreement. Otherwise, liability for ordinary negligence is excluded. These limits also apply to our legal representatives and persons acting on our behalf.
These provisions do not restrict mandatory consumer rights, claims for supply or correction of defective digital products, or statutory price reduction, withdrawal, termination or reimbursement rights. There is no blanket exclusion of all liability and no fixed monetary cap overriding these protections.
13. Changes to these terms
We may propose revised terms for legal, security, technical or operational reasons and will explain material changes in advance. Changes to an existing agreement require valid agreement or another lawful basis. Silence, merely visiting this page or continued play alone does not constitute consent to a material contractual change. Revised terms do not retrospectively remove accrued rights or purchased entitlements.
14. Governing law and contact
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your habitual residence. Statutory rules on jurisdiction remain unchanged; these terms do not require consumers to bring claims exclusively in Germany or waive collective or other mandatory remedies.
The English and German versions are intended to have the same meaning. The language validly agreed for your contract applies; mandatory interpretation rules remain unaffected. If a provision is ineffective, the applicable statutory rule takes its place and the remaining provisions continue to apply.
For support, purchase issues, content reports or a review of an enforcement decision, contact [email protected]. Please include your player identifier and, for purchase issues, the order reference; never send passwords or full payment-card details.